TERMS AND CONDITIONS

 

1       WHAT'S THIS ALL ABOUT?

2       OUR AGREEMENT

2.1            The agreement.

2.2            When does the agreement apply?

2.3            What happens if there is an inconsistency between the different parts of the agreement?..........................

2.4            When does the agreement start?

2.5            When will we start providing the service to you under the agreement?

2.6            For how long will we provide the service to you in accordance with the agreement?...................................

2.7            What happens at the end of the minimum term if the agreement is a fixed-length agreement?..................

2.8            How can we change anything in the agreement?

2.9            How can you change anything in the agreement?

2.10          Responsibility for persons who you allow to use the service.

3       GET CONNECTED AND SERVICE REGISTRATION

3.1            What is the service?

3.2            When may we refuse your application?

4       YOUR PRIVACY

4.1            Collection, use and disclosure.

4.2            Opting-out.

4.3            Gaining access to and correcting your personal information.

4.4            Providing your personal information.

4.5            Consent.

5       HASSLE FREE SERVICE

5.1            Connecting the service.

5.2            Quality of the service.

5.3            Permitted uses of the service.

5.4            Unusually high use.

5.5            Compliance with third party rules.

6       THE STUFF

6.1            What are your responsibilities in relation to equipment?

6.2            Who owns the equipment?

6.3            Installation of the equipment.

6.4            Maintenance and repair of any SMSinBulk owned equipment.

6.5            Lost, stolen and damaged equipment.

7       hOW WE LOOK AFTER YOU IF SOMETHING GOES WRONG.

7.1            Maintenance on the network used to supply the service.

7.2            Reporting faults.

7.3            Assisting us in investigating and repairing a fault.

7.4            Our responsibility for repairing faults.

8       GREAT VALUE.

8.1            What are the fees and charges for using the service?

8.2            Types of fees and charges (including administration charges and other charges).

8.3            How do we calculate fees and charges?

8.4            Specials.

9       CREDITS AND RECHARGING

9.1            How often will we bill you?

9.2            What will appear on your bill?

9.3            We may use a billing agent to bill you.

9.4            What types of payment methods may you use?

9.5            When must you pay your bill?

9.6            What happens if you do not pay your bill by the due date?

9.7            What happens if you have overpaid as a result of a billing error?

9.8            Taxes (including GST)

10     TALK TO US IF SOMETHING IS WRONG

10.1          Making complaints.

10.2          Suspension of payment obligations.

10.3          Complaints about loss of access to the service.

11     SO YOU WANT TO CANCEL

11.1          Your right to cancel the service.

11.2          Our right to cancel the service - non fixed-length agreement.

11.3          Our right to cancel the service - non fixed-length agreement and fixed-length agreement......................... .

11.4          How can you cancel the service?

11.5          When will the service be cancelled?

11.6          What happens when the service is cancelled?

12     SO YOU WANT TO SUSPEND

12.1          Our rights to suspend the service.

12.2          What happens when the service is suspended.

13     WHAT WE ARE BOTH LIABLE FOR

13.1          Your liability to us.

13.2          Our liability to you.

14     LETS WORK TOGETHER

14.1          How can we assign our responsibilities to a third party.

14.2          How can you assign your responsibilities to a third party.

15     IN GENERAL

15.1          Which laws and courts govern the agreement?

15.2          Intellectual property protections.

15.3          What happens if you can't fulfil your obligations or we can't fulfil our obligations under the agreement because of an event outside your or our control?

15.4          What happens if you become a carrier or carriage service provider?

15.5          When do we waive a right we have under the agreement?

15.6          Payment of commission by us.

15.7          Information about your rights.

16     WHATS ALL THE JARGON MEAN?

16.1          Definitions

16.2          Interpretation